When I became head of Avis [in 1962--EFB] I was assured that no one at headquarters was any good, and that my first job was to start recruiting a whole new team. Three years later, Hal Geneen, the President of ITT (which had just acquired Avis), after meeting everybody and listening to them in action for a day, said, “I’ve never seen such depth of management; why I’ve already spotted three chief executive officers!” You guessed it. Same people. I’d brought in only two new people, a lawyer and an accountant.
Wednesday, December 8, 2010
Quotation of the Moment: Corporate Culture
This anecdote, by Robert Townsend (1920-1998), shows how one person can have an effect on corporate culture. It comes from his book Up the Organization.